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Thursday, 10 September 2020

Be Assertive Learning Review

Be Assertive Learning Review

In English we have been recently learning about communicating assertively we have been choosing a topic to have a discussion on and we have to talk assertive. This post is a review for our assessment.




  1. What are the four types of behavioural responses, and what does each mean (in your own words)? Indirect is when you get someone else to speak for you to state your point. Aggressive is when you start to talk with a high volume voice and you can be rude and start attacking the other person your talking to. Passive is when you are calm and you are sort of laying back and not saying anything. Assertive is the most appropriate way to communicate, because you don't have a tone and you are addressing the situation properly.
  1. What is the definition of Assertive Communication?
The definition is speaking your point with no tone and using the correct punctuation when getting your point across.

  1. What are the three ‘describes’? When should you use them?
The three describes are Situation, Feelings and Changes. You should use each of theses when you are being Assertive.

  1. List and explain 5 of the ‘Assertive Communication Tools’. Think of your own example for each.
Thank them- Thank the other person for their input in what they are saying.

Be positive- Remain positive even if its in a tricky situation.

Ask for their help- Ask for their help if you are stuck and don't know what to do.

Focus- Stay on task and talk about the situation not other things.

Go for agreement- Always come to an agreement at the end of the talk.

  1. List and explain in your own words 3 barriers to assertive communication.
Gender is barrier because many men can find it easy talking to another male and getting along with them, but when it comes to a woman they might find it harder.

Age is a barrier because people still believe elders should be more valued than the youth, because they are wiser and have been around longer.

Culture is a barrier because the language might be different when trying to talk to each other and because it confuses when they might be a different religion.

  1. What does assertive communication look like?
Assertive communication looks like eye contact and having the appropriate body language when you are talking to someone else.


  1. What does assertive communication sound like?
It sounds like calm voices and using the appropriate tone of voice when you are talking to other people.


  1. What does it mean to act like a scratched record when it comes to your boundaries?
Always saying no and repeating yourself to make sure the other person gets the point across.


  1. Think back to a time when you or a friend used a behavioural response that was not assertive. What type was it? What did you say? What happened as a result? What could you have done differently?
    I was passive and yelled at them when they were talking to me because i thought they were
quite rude and didn't show any respect to me. As a result of this I walked away
and didn't talk the again. Next time I could be assertive when talking to them.

  1. Reflect on your behavioural responses until now. How do you usually respond to tricky situations? Do you want to change the way you respond, moving forward? What will you try to remember in the future when difficult situations arise?
    Now with tricky situations I respond assertively all of the time or at least most of the time. I would
not change the way I respond because I already changed and its quite good. In the future I can remember to consider other people feelings though.


Friday, 14 August 2020

Newsletter





Reduce Plastic Waste Scheme.

Dear Customers and Suppliers.

We have come up with a new scheme to help look after the environment and reduce the amount of plastic waste we have been using plastic in our packaging. We want to stop putting plastic into our landfills; biodegradable/degradable plastic bags and bottles only break down in specific conditions - which isn't a long term solution. We invite customers to be part of the new scheme. Working together with customers as a community. Feedback on improvements for our new scheme are more than welcome, we aim to change the way customers buy everyday products.

Some of the changes for our new scheme will be down below.

1) All plastics bags will now be replaced with hessian bags (made from flax and hemp fires). First bag is free with order over $50, or we will provide recycled cardboard boxes (along with assistants to the car).

2) Most liquid products (liquid soaps, shampoo, dish washing liquid, etc) now available in ‘fill your own’ containers. Bring your own container to fill and get a 5% discount.

3) Fresh vegetables - instead of plastic bags, try reusable waxed cotton bags to keep food fresh.

We thank you for your ongoing support to our company.

Regards,
Barry and Judith Sampson
Store Owners
                                    123 Green Road             07 444 4444
                                     Newton                          stanleyorganicsltd@email.com          

Instructions

 


From Meg Smith 

To : All Staff Members

CC: Manager

Date: 11 August 2020

Subject: Fire evacuation procedure.

Hey guys i just wanted to let you know we have to all know the proper procedure for a fire emergency these instructions had to be sent to all staff members please read all of the following instructions below.


  1. When the fire alarm sounds, staff are supposed to leave the building immediately and assemble at the main car park.


  1. Staff must not leave the car park (or return to the building) until the Fire Safety officer 

gives them the all clear.


Finally, the last thing I wanted to talk about was that some of the staff complained that the emergency exits were blocked by boxes of stock, chairs, and a table! This is illegal and unsafe, and staff need to keep the emergency exits clear at all times. If you any more questions regarding this information contact me at my email Megsmith@workplace.co.nz


Kind Regards,

Meg Smith

Administrator



Memo

 



To: Jenny McCabe
From: Harry Johnson
Date: 31 July 2020
Re: Recycling program review


Here is your feedback on how the recycling program is going. Over the period of time it has been going here is information of the pros and cons of recycling.

Mostly the recycling bins are being used correctly (eg plastics in the plastic bin,etc).

Harry has had mostly positive feedback from staff about the new system.

Some staff think it's a waste of time, but do follow the rules.

The food bin isn’t emptied often enough and becomes smelly.

There is some confusion about types of plastics that are recyclable.

I think that overall it is going more good than bad but we could get the bins emptied more often and also put a sticker on the bin with a list of the types of plastics that can go in there.

Department store

 The department store

335-337 The Parade
Beachtown
Auckland 1111
Phone 09 889 8899
www.thedepartmentstore.com.nz

12 May 2016
Mr Jack Sampson
37 Avalon Way
Howick 0460
Ref- J/N/04/794

Dear Mr Sampson

Re- Bad customer service

Thank you for your email about your issue regarding the bad customer service on 3rd May 2016. As head of the department I would like to apologise about the inconvenience that happened in our store.

I have made the employee aware of his actions and we have given him a warning to let him know that, that kind of behaviour isn’t acceptable. He will also be having further customer service training.

For this inconvenience we have posted a $50 voucher that can be spent at any of our department stores. Once again The Department Store staff apologise for the actions that occurred.

Thanks,
Rebeca Smith
Manager - Footwear
The Department Store






Thursday, 7 July 2016

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