The department store
335-337 The ParadeBeachtown
Auckland 1111
Phone 09 889 8899
www.thedepartmentstore.com.nz
12 May 2016
Mr Jack Sampson
37 Avalon Way
Howick 0460
Ref- J/N/04/794
Dear Mr Sampson
Re- Bad customer service
Thank you for your email about your issue regarding the bad customer service on 3rd May 2016. As head of the department I would like to apologise about the inconvenience that happened in our store.
I have made the employee aware of his actions and we have given him a warning to let him know that, that kind of behaviour isn’t acceptable. He will also be having further customer service training.
For this inconvenience we have posted a $50 voucher that can be spent at any of our department stores. Once again The Department Store staff apologise for the actions that occurred.
Thanks,
Rebeca Smith
Manager - Footwear
The Department Store
Terrific, Isaac!
ReplyDeleteYour format is excellent; all elements have been included. Spacing makes the info really easy to read.
Capitalise the name of the business at the top.
Space out the date, so that it is separate from the other info.
Put the Ref # in the subject line.
'Thanks' might not be the best sign-off for this occasion. What could be more ingratiating? (We really want them to come back and shop with us again)
Great stuff :)